PRIVACY POLICY

Introduction

The following privacy policy sets out how we use and protect your personal data, given to us directly or collected via our website. Please review this privacy policy carefully as it is designed to inform you on the methods we collect, store, share and utilise your information along with the ways you may access, amend or delete your shared information. This policy is limited to the information which we collect and use about you and does not include websites which we link to in our website. We ensure any data we hold we store securely. This policy may change from time to time and is effective as of January 21, 2019. 

If you have questions about our privacy policy you may contact our Data Manager at data@lux-perpetua.com or call our office at +442036342447.

Who We Are

For the purpose of this privacy policy we are Lux Perpetua ( “Lux Perpetua” “We” “Us”). Lux Perpetua is a registered tour operator in the United Kingdom specialising in personalised travel and special events around the world. 

Lux Perpetua Ltd. is a company registered in England and Wales with company number 10673415 and registered address is 48 Portobello Rd. London United Kingdom W11 3DL.

Information We Collect

We collect and process your personal data in compliance with European General Data Protection Regulations (GDPR) as of January 17, 2019. We will process the personal data you provide us through the website (www.lux-perpetua.com), when you fill response cards, subscribe to mailing lists, or share your information with a member of our team.  We will ensure we maintain internal security and utmost confidentiality against unlawful damage or use of your information and operate under strict and prosecutable non-disclosure agreements.

The information we collect and use (“process”) includes but is not limited to your name, nationality, address of residence, phone number email, and passport details along with demographic information and family information.  In addition we may collect your IP address, web browser and type, and version. To execute your personalised travel or special event experience we may share your information with third-party suppliers. We try our utmost excellence at ensuring that your information remains private and is processed according to GDPR standards but cannot guarantee their use cases. We reccommened to review privacy policies of all third party suppliers.  

Use of Data 

For the purposes of the Data Protection Act 1998 Lux Perpetua Ltd. is the “data controller.” We will retain information about you and third parties we work as it is necessary to create a personalised travel or event experience for the performance of our contract with you. In addition many of our experiences require the use of passport details, safety precaucion measures and special insurance, and to adhere to our internal compliance regulations. The data may be used from time to time to provide you with a future personalised travel or event experience, improvement of our products, market research, tailored marketing activities, and invitations to other personalised travel or event experiences that may suit your tastes. Your data may be used to comply with legal obligations from third parties (e.g. anti-money laundering) or in accordance with “legitimate interests” clause. We may also deem it necessary to use your date for an exercise of an official or regulatory authority. 

Storing of Data

Data security is of high importance to Lux Perpetua and we adhere to ridge electronic storage procedures and management processes to assure data is kept in security. Our data is kept electronically on password protected servers with only key management having access.

Data Retention 

Unless longer retention period is required or permitted by law, we will only hold your Data to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted. We shall keep information that is necessary to manage legal, tax, regulatory, insurance or enquires for repeat business.  

Right to Forget

If at any time you wish to be unsubscribed from our newsletters or wish for us to stop using your information for the mentioned purposes please contact us at data@lux-perpetua.com

Outside the European Economic Area

Given the nature of our personalised travel and destination event services data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). This may occur if we offer services outside of the EEA.  If we transfer Data outside the EEA, we will aim to ensure that your privacy rights continue to be protected as outlined in this privacy policy. By agreeing to our privacy policy you agree to such transfers of Data.

Marketing

When marketing to you we will adhere to the permission you have granted us or ask for your permission to contact you and your preferred method of contact. We will contact you to introduce new products, offer rewards or special benefits, or your feedback on improving our products or services.  

Your Rights

You have a number of rights under data protection law in relation to the way we process your personal data. These are set out below and included but are not limited to:

  1. Right to access - the right to request copies of the information we hold about you at any time or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so we may refuse your request. If we refuse your request we w will tell you the reasons why.

  2. Right to correct - the right to have our date rectified if it is inaccurate or incomplete. 

  3. Right to erase - the right to request that we delete or remove your data from our systems.

  4. Right to restrict our use of your data - the right to “block” us from the way which we can use your data.

  5. Right to data portability - the right to request we that we move, copy or transfer your data.

  6. Right to object - the right to object to use our use of your data including where we use it for our legitimate interests. 

To make enquiries or exercise any of your right set out above or withdraw your consent to process of your data please contact data@lux-perpetua.com. If you are not satisfied with our compliance of your request you may contact the Commissioner’s Office (ICO) whose contact details may be found at https://ico.org.uk.


Cookies

This Website may place and access certain Cookies on your computer. Lux Perpetua Ltd. uses Cookies to improve your experience of using the Website and to improve our range of services. Lux Perpetua Ltd. has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

This Website may place the following Cookies:

  1. Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  2. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  3. Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  4. Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We do not use cookies to:

  1. Collect any personally identifiable information (without your express permission)

  2. Collect any sensitive information (without your express permission)

  3. Pass personally identifiable data to third parties

  4. Pay sales commissions

  5. Granting us permission to use cookies

  6. If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Blocking cookies

You may block cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website site including our videos. Disabling all cookies may mean you cannot access the functions offered by these third parties.

Use of Google

We sometimes use remarketing with Google Analytics. Third-party vendors, including Google, may show you ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise and serve ads based on your past visits to this website. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site. We will use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to optimise how we show you ads across the internet. If you would like to opt out of receiving google analytics cookies: see currently available opt outs for the web. Using the Ads Settings, you can opt out of Google Analytics for Display Advertising and customise Google Display Network ads.